Video Franchising

The California Public Utilities Commission (CPUC) is creating new rules to protect customers who use television and internet services. The CPUC is undertaking this work because many Californians rely on businesses such as DirecTV, Charter, Comcast, and Cox for their television and internet services. The CPUC issues franchises to more than 20 businesses that offer these services in California. We want to promote competition, give consumers more choice, lower prices, speed up the deployment of new communication and broadband technologies, and create jobs to benefit the California economy.

We opened a rulemaking called, "Order Instituting Rulemaking Proceeding to Consider Changes to Requirements on Video Franchisees Under the Digital Infrastructure and Video Competition Act" (Rulemaking 23-04-006), to consider potential new policies and rules. Help us make these policies and rules by sharing your concerns, ideas, recommendations, and experiences in these three ways: 

The CPUC’s Consumer Affairs Branch also regularly listens to, tracks, and facilitates resolution of consumers’ complaints with utilities. You can submit a complaint at https://www.cpuc.ca.gov/complaints to get assistance in resolving customer service issues. You can then check the status of your complaint by going to this online complaint portal. The information you provide will be valuable data for decision-makers and legislators in creating future policies and rules that businesses with video franchises must follow.