Make a Payment Plan
If you have fallen behind on your energy, telephone, or water bills – or if you are afraid you might – we might be able to help you negotiate a payment plan depending on the type of utility.
It should be noted that:
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We can only help you with privately owned electric, natural gas, telephone, water, and sewer utilities (for example, Pacific Gas & Electric).
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We cannot help you resolve issues with publicly owned or municipal utilities, such as the Sacramento Municipal Utility District (SMUD) or the Los Angeles Department of Water and Power. More information about areas not regulated by the CPUC.
Negotiate and make a payment plan: Step-by-step
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Contact your utility customer service. Contact the utility directly, using the utility customer service phone number printed on the front page of your bill. Be sure to have a complete copy of your bill in front of you.
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Call us if the utility customer service cannot help. If you cannot resolve the problem after talking with a utility customer service representative, call us at 1-800-649-7570. We can walk you through negotiating a payment plan and connecting you with someone from the utility who can help.
Consumer Affairs Branch
E-Mail
consumer-affairs@cpuc.ca.gov
Telephone
Main: 1-800-649-7570
Fax: 1-415-703-1158
Monday-Friday, 8.30 a.m.- 4:30 p.m.
Mailing Address
California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102