• Consumer Protection and Enforcement Division

    The Consumer Protection and Enforcement Division (CPED) serves as the first line of defense for California utility customers. CPED collects and resolves consumer complaints, establishes and enforces rules and regulations for transportation carriers, and investigates allegations of utility waste, fraud, and abuse.

    CPED is comprised of four separate branches: the Consumer Affairs Branch, the Transportation Enforcement Branch, the Transportation Licensing and Analysis Branch, and the Utilities Enforcement Branch. More information on each branch is provided below.  

    For CPED monthly reports, please visit CPED Reports 

  • Consumer Affairs Branch

    The Consumer Affairs Branch (CAB) assists consumers of gas, electric, water, and telecommunications services with billing and service matters. CAB answers questions, processes complaints, and helps resolve application denials with programs such LifeLine and CARE.

    You can learn more about CAB by visiting its website at  http://cpuc.ca.gov/CAB 

    Transportation Enforcement Branch

    The Transportation Enforcement Branch (TEB) investigates and enforces against alleged or apparent violations of the Public Utilities Code, CPUC regulations, and other California laws that regulate passenger transportation. Passenger transportation services under CPUC jurisdiction include transportation network companies such as Uber and Lyft, limousines, commercial bus service and vessel common carriers. 

    You can learn more about TEB by visiting its website at  http://www.cpuc.ca.gov/TEB.  

    Transportation Licensing and Analysis Branch

    The Transportation Licensing and Analysis Branch (TLAB) processes carrier applications for permits, manages changes to carrier operations, and issues authorities, certificates, and permits for operation.  In addition, the analysis group conducts research and advises the CPUC on transportation policy. 

     You can learn more about TLAB by visiting its website at  http://www.cpuc.ca.gov/TLAB.     

    Utilities Enforcement Branch

    The Utilities Enforcement Branch (UEB) investigates alleged violations of the Public Utilities Code, CPUC regulations, and other California statutes involving gas, electric, water, and telecommunications companies. UEB investigations generally involve consumer fraud, marketing abuse, and issues of public safety. 
     

    You can learn more about UEB by visiting its website at  http://cpuc.ca.gov/UEB.

  • Contact Us

  • Mailing Address:

    California Public Utilities Commission
    Consumer Protection and Enforcement Division
    505 Van Ness Avenue
    San Francisco, CA 94102

    Telephone: 1-415-703-1066
    Fax:            1-415-703-4452

    E-mail: Contact-CPED@cpuc.ca.gov



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