Consumer Affairs Branch

Consumer Contacts Statistics Regarding the LifeLine Program

The California Public Utilities Commission (CPUC) Consumer Affairs Branch (CAB) assists consumers resolve application denials to program participation, and assist participants in resolving LifeLine billing issues with their service providers.

For CAB LifeLine informal contacts are consumer communications received by CAB via phone calls, letters and electronic submissions (email/web form), concerning LifeLine billing and appeal issues. CAB gathers certain statistics regarding the informal contacts it receives about the LifeLine program.  The LifeLine statistics presented here are divided into discrete Types and Subcategories to provide information about the nature of the contacts CAB received.  The data is made available to the public to provide information about the operational trends in regards to the California Lifeline Program and the Federal Wireless Lifeline Program.  The data is offered for information purposes only.

For information regarding the California LifeLine program please visit the California LifeLine Website.


  1. The CPUC provides consumer LifeLine statistics received by CAB as a tool to inform consumers. 
  2. The CPUC does not endorse or recommend one utility company over another.
  3. Informal complaints to CAB are not always resolved in favor of the consumer.    

Links to LifeLine Consumer Contacts Statistics

Annual data can be found in the following links: 2013, 2014, 2015, 2016  

Monthly data for the current year can be found on the following links: January 2017, February 2017, March 2017

 CAB welcomes your suggestions for the improvement of our Contacts Data Web pages.  Please take a moment to leave a comment and fill our short Data Feedback Survey.