If you have a complaint about a private “passenger carrier” such as a limousine, transportation network company (TNC), airport shuttle, or charter bus company, and talking directly with the carrier does not resolve the problem, you can file a complaint with the CPUC.
To file a complaint, please do the following:
CPUC Complaint Intake Unit – Transportation Enforcement Section
Safety and Enforcement Division
505 Van Ness Avenue
San Francisco, CA 94102-3298
If you would like us to mail you a copy of the complaint form, you can call us at 1-800-894-9444, or you can email us at firstname.lastname@example.org. We would also be happy to answer any questions you have about the complaints process.
For more information on how the CPUC can help you resolve issues, please see Filing a Complaint
For more information about passenger carriers, please see Limos, Shuttles, and Buses consumer information.