• Consumer Affairs Branch

    The California Public Utilities Commission (CPUC) regulates privately owned California utilities that provide energy, water, and telecommunications services. If you have a question or complaint concerning one of these utility providers, help is available through the Consumer Affairs Branch (CAB). 

    CAB often assists consumers with billing and service matters with regulated utilities.  In addition, CAB assists consumers in resolving application denials (appeals) for the California LifeLine program participation.

    How to file a complaint

    To submit a complaint or learn more about the complaint process, please visit the California Cares complaints portal www.californiacares.com.

     

  • Graphs2

    CAB Data

    CAB processes informal contacts according to the issue(s) involved and the regulatory authority of the CPUC. Records of these informal contacts are available to the public for informational purposes on CAB's Data Webpage.


  • Useful Information

    Need Help Icon

    FAQs

    Frequently Asked Questions

    California Lifeline Logo

    LifeLine Appeal Process

    Appeal a LifeLine Program participation denial

    Resources Image 47x46 Transparent

    Resources

    Resources to obtaining help with your utility bill