211 Information Services

2 1 1 is a free telephone number providing access to local community services. 2 1 1 is available 24 hours a day, seven days a week, and in multiple languages, allowing those in need to access information and obtain referrals to physical and mental health resources; housing, utility, food, and employment assistance; and suicide and crisis interventions. 2 1 1 also provides disaster preparedness, response, and recovery during declared emergencies.

How 2-1-1 Works

2-1-1 services are operated by county-based entities that coordinate with local human services agencies and by providers who connect callers to local community services. These entities and providers are members of the California Association of Information and Referral Services (CAIRS) and partners of 2-1-1 California, which works with local, state, and federal government agencies on social services and coordinates with regional 2-1-1 service providers during emergencies and disasters. Each individual service provider establishes and maintains a database of community service programs and agencies for the county or counties it serves, and updates the database at least once annually.

To provide 2-1-1 service, providers and entities first apply to the Commission for authority to provide these services. The Commission reviews the application for compliance with Commission requirements, a process that takes around six to twelve months. If the Commission approves the application, the provider must roll out service within one year.

When a caller dials 2-1-1, a local exchange carrier (LEC) routes the call to the authorized 2 1 1 provider in the caller’s county. The provider receives the call and connects the caller to the appropriate programs and agencies drawn from the provider’s database.

History

In 2000, the Federal Communications Commission (FCC) issued an order reserving the 2 1 1 dialing code for providing non-emergency community information and referral (I&R) services. The FCC’s order recognized and encouraged the states to implement 2 1 1 dialing for access to I&R services.

In response, the Commission issued Decision 03-02-029 in 2002, determining that 2 1 1 services are to be rolled out by county and establishing administrative procedures for implementing 2 1 1 dialing in California. Organizations seeking to provide I&R services must apply to the Commission for authority to use the special code.

The Commission issued its first 2 1 1 authorization in 2003 in Resolution T-16776, granting the Information and Referral Federation of Los Angeles County the authority to use the 2-1-1 dialing code to provide I&R services in Los Angeles County. Since then, the Commission has authorized 2 1 1 dialing service in 38 counties, covering 96% of California’s population. The latest county to be granted authorization was Glenn County in November 2017.

19 counties, representing approximately 4% of California’s population, still lack 2-1-1 service. The Commission is working with 2-1-1 California and other agencies to extend 2-1-1 service to these remaining unserved areas.

2-1-1 Resources

 North State

Counties
Lead Entity
Website  Certification Respolutions
Butte Glenn Help Central, Inc.  http://www.helpcentral.org/

T-17394

T-17580

El Dorado County of El Dorado   T-17645
Humboldt 211 Humboldt  https://211humboldt.org/ T-17381
Mendocino Inland Empire United Way  http://www.211mendocino.org/ T-17218
Nevada Connecting Point  http://211connectingpoint.org/ T-17148
Sacramento Community Link Capital Region  http://www.211sacramento.org/ T-16908
Shasta Tehama United Way of Northern California  http://211norcal.org/

T-17220

T-17393

Yolo County of Yolo  https://www.211yolocounty.com/ T-17255

 Counties without service: Colusa, Del Norte, Lake, Lassen, Modoc, Placer, Plumas, Sierra, Siskiyou, Sutter, Trinity, Yuba

Bay Area

Counties
Lead Entity
Website
Certification Resolution
Alameda Eden I&R, Inc.
 http://www.211alamedacounty.org/   T-16785
Contra Costa
Contra Costa Crisis Center
 http://cccc.bowmansystems.com/ T-16821

Marin

Napa

San Francisco

San Mateo

Santa Clara

Solano

United Way Bay Area
 http://www.211bayarea.org/

T-17007

T-17079

T-16827

T-17252

T-17063

T-17080

Sonoma Volunteer Center of Sonoma County  http://211sonoma.org/ T-17145

Central Coast

Counties Lead Entity Website Certification Resolutions
Monterey United Way Monterey County  http://www.unitedwaymcca.org/2-1-1-overview T-17146
San Benito United Way of San Benito County  https://www.unitedwaysbc.org/2-1-1-san-benito-county T-17406
San Luis Obispo United Way of San Luis Obispo County  https://www.unitedwayslo.org/2-1-1 T-17102
Santa Barbara Community Action Commission of Santa Barbara County  http://www.211santabarbaracounty.org/ T-16894
Santa Cruz United Way of Santa Cruz County  https://www.unitedwaysc.org/211-santa-cruz-county T-17253
Ventura Interface Children and Family Services  http://www.211ventura.org/ T-16832

Central Valley and the Sierras

Counties
Lead Entity
Website
Certification Resolutions
Fresno United Way Fresno and Madera Counties http://www.valley211.org/ T-17109
Kern Community Action Partnership of Kern (CAPK) http://www.211kerncounty.org/ T-17070
Kings Kings United Way http://www.211kingscounty.org/
T-17147

Mariposa

Merced

United Way of Merced County http://mountainvalley211.org/ T-17487
San Joaquin
Family Resource and Referral Center http://www.211sj.org/ T-17441
Stanislaus
United Way of Stanislaus County http://www.uwaystan.org/activities/2-1-1-stanislaus T-17041
Tulare
United Way of Tulare County
http://www.211tularecounty.org/
T-17217

Counties without service: Alpine, Amador, Calaveras, Inyo, Madera, Mono, Tuolumne

Southern California

Counties
Lead Entity
Website
Certification Resolutions
Los Angeles Information & Referral Federation of Los Angeles (INFO LINE)  https://www.211la.org/ T-16776
Orange People for Irvine Community Health dba Info Link Orange County  https://www.211oc.org/ T-16825
Riverside Volunteer Center of Riverside county  http://connectriverside.org/about-211/ T-16844
San Bernardino  Inland Empire United Way  https://211sb.org/ T-16994

San Diego

Imperial

 INFO LINE of San Diego County  http://www.211sj.org/

T-16845

T-17254

 





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