More Information on California LifeLine

Forms, Apply Online, and Frequently Asked Questions:

Samples of qualification forms, instructions for qualification forms, frequently asked questions, and online applications are available at:

Funding Source & Administration:

California LifeLine is funded by an all-end-user surcharge billed and collected by telecommunications carriers which, in turn, remit the surcharge monies to a financial institution as directed by the Commission or its representatives. Procedures for the administration of LifeLine are outlined in General Order (GO) 153.

California LifeLine was established by the Commission in compliance with Public Utilities Code § 871 providing discounted basic residential (landline) telephone services to low income households.


Public Meetings

California LifeLine Program Rulemaking 11-03-013

August 6 and 7, 2018 Workshop Documents

July 11, 2018 Webinar Documents

June 20, 2018 Emerging Trends Presentation

 February 8, 2017 Workshop Documents

 October 14, 2016 Workshop Documents

April 25-26, 2016 Workshop Documents

 Second California LifeLine Implementation Workshop Documents - April 7, 2011

California LifeLine Implementation Workshop Documents - February 17-18, 2011

January 7, 2011 Consumer Education Workshop:


Immigration Guide