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Telecommunications Carriers' Service Quality Reports

Pursuant to General Order (G.O.) 133-D Section 6.4, the service quality reports submitted by wireline telephone companies are posted below to help telephone customers make informed decisions when selecting a telephone service provider.

The Communications Division has released the following Service Quality Staff Reports:

  • March 2011: Communications Division's Report on Wireline Telephone Carrier's 2010 Service Quality Performance

    The report discussed the service quality results for 2010 submitted pursuant to G.O. 133-C. The findings and conclusions in the report are based on the data reported by the respective companies. The report also addressed the responses of AT&T California and Verizon California to the severe winter storms that caused wide-spread service outages in Southern California during the months of December 2010 and January 2011.

Related Proceeding

  • Rulemaking (R.)11-12-001 Order Instituting Rulemaking to Evaluate Telecommunications Corporations Service Quality Performance and Consider Modification to Service Quality Rules. (Active). Click on this link for details and documents for this proceeding.
      • February 2, 2015: Assigned Administrative Law Judge’s Ruling Setting Dates for Comments and Reply Comments on Staff Proposal. (Opening Comments: March 30, 2015 and Reply Comments: April 17, 2015). Staff Proposal for Service Quality Rule Changes
     

Information about G.O. 133-D Service Quality requirements is available through following link: Service Quality Rules and Reporting Requirements and Reporting Instructions

 

2017 Quarterly Service Quality Reports:  

 
   

URF ILECs

  

URF CLECs

  

GRC LECs

  

 

2016 Quarterly Service Quality Reports:  

 
   

URF ILECs

  

URF CLECs

  

GRC LECs

  

 

 2015 Quarterly Service Quality Reports:  

 
   

URF ILECs

  

URF CLECs

  

GRC LECs

  

 

 2014 Quarterly Service Quality Reports:

 
   

URF ILECs

  
URF CLECs  
GRC LECs  

 

2013 Quarterly Service Quality Reports:

 
   
URF ILECs  
URF CLECs  

GRC LECs

  

 

2012 Quarterly Service Quality Reports:

 
   
URF ILECs  
URF CLECs  
GRC LECs  

 

2011 Quarterly Service Quality Reports

 
   
URF ILECs  
URF CLECs  
GRC LECs  

 

2010 Annual Service Quality Reports

 
     

URF ILECs

URF CLECs

GRC LECs

 		    

 

The contents of the reports are as filed by the companies, with the calculations of exclusions according to the companies’ interpretation of G.O. 133-C and D. 09-07-019, as well as G.O. 133-D and D. 16-10-019. CPUC staff has not attested to the accuracy of the companies’ exclusions or calculations.