Telecommunications Carriers' Service Quality Reports
Pursuant to General Order (GO) 133-D Section
6.4, the Communications Division posts wireline service quality reports and information to help telephone customers make informed decisions when selecting
a telephone service provider.
Reports on Overall Annual Carrier Service Quality Performance:
- March
2011: Communications
Division's Report on Wireline Telephone Carrier's 2010 Service Quality
Performance
The report discusses the service quality results for 2010 submitted pursuant
to GO. 133-C. The findings and conclusions in the report are based on the
data reported by the respective companies. The report also addresses the
responses of AT&T California and Verizon California to the severe winter
storms that caused wide-spread service outages in Southern California during
the months of December 2010 and January 2011.
Other Reports:
The report examines the causes of major customer outages of the state's communications networks during the severe storms of January and February 2017, when California experienced the most rainfall in recorded history. The report informs the Commission on the quality and reliability of the state's communications infrastructure and highlights ways to improve public safety.
Reference Information:
2018 Quarterly Service Quality Reports:
|
|
URF ILECs
|
|
URF CLECs
|
|
GRC LECs
|
|
2017
Quarterly Service Quality Reports:
|
|
URF ILECs
|
|
URF CLECs
|
|
GRC LECs
|
|
2016
Quarterly Service Quality Reports:
|
|
URF ILECs
|
|
URF CLECs
|
|
GRC LECs
|
|
2015
Quarterly Service Quality Reports:
|
|
URF ILECs
|
|
URF CLECs
|
|
GRC LECs
|
|
2014
Quarterly Service Quality Reports:
|
|
URF ILECs
|
|
URF CLECs |
|
GRC LECs |
|
2013
Quarterly Service Quality Reports:
|
|
URF ILECs |
|
URF CLECs |
|
GRC LECs
|
|
2012
Quarterly Service Quality Reports:
|
|
URF ILECs |
|
URF CLECs |
|
GRC LECs |
|
2011
Quarterly Service Quality Reports
|
|
URF ILECs |
- AT&T California: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Citizens / Frontier CA: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Surewest: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Verizon California: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
|
URF CLECs |
- Advanced Telecom, Inc.: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Astound : 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- AT&T Communications: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Charter Communications: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Cox: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Electric Lightwave: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Frontier Communications of the Southwest: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter (supplement)
- Paetec: 4th
Quarter
- Sonic: 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Telscape Communications: 1st
through 4th Quarter
- U.S. Telepacific Communications : 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
|
GRC LECs |
- Calaveras: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Cal-Ore: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Ducor: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Foresthill: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Frontier Communications West Coast: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter (supplement)
- Happy Valley: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Hornitos: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Kerman: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Pinnacles: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Ponderosa: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Sierra: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Siskiyou: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Volcano: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
- Winterhaven: 1st
Quarter, 2nd
Quarter, 3rd
Quarter, 4th
Quarter
|
2010
Annual Service Quality Reports
|
|
|
URF ILECs
|
URF CLECs
|
GRC LECs
|
|
|
|
The contents of the reports are as filed by the
companies, with the calculations of exclusions according to the companies’
interpretation of G.O.
133-C and D. 09-07-019, as well as G.O. 133-D and D. 16-10-019. CPUC staff has not attested to the accuracy of the
companies’ exclusions or calculations.